System → Billing is where you manage your AspirePro subscription — your plan, your seats, your payment method, and your invoice history. Administrators with the organization-management permission can open it and see the plan, seats and status, but only the account owner can change the plan, update the card or open the billing portal. Everyone else sees a note saying so. It also appears as a card on the System settings home.
Your plan#
Your subscription is based on a plan and the number of seats (active users) on it. The Billing page shows:
- Which plan you're on and what it includes.
- Your seat count and how it maps to your active users.
- Your current status — trialing, active, or otherwise — and any renewal details.
Changing plans#
The plans are listed under Change plan. The account owner clicks Switch to this plan on the one they want, or uses Switch to annual billing / Switch to monthly billing at the top to change the billing interval. A dialog shows the price per seat first; your subscription is updated in place with prorated charges. If the new plan allows fewer seats than you have people, or leaves out modules you use, the dialog warns you: nobody is removed and the data is kept, but you can't invite or reactivate anyone while you're over the limit, and modules the plan doesn't include stay locked until you upgrade.
Seats#
Most plans are per-seat: each active user occupies a seat. Adding users may increase your seat count; deactivating users frees seats (see Users). The Billing page reflects your current usage so there are no surprises at renewal.
Payment method and the billing portal#
Manage your payment method and review invoices from the billing area: the account owner clicks Manage billing, which opens a secure billing portal. From there you can update your card, download past invoices, and see upcoming charges. Payment details are handled by the payment processor — AspirePro never stores your card number.
Trials#
If your plan includes a free trial, you can get started without entering a card up front and add payment details before the trial ends to continue uninterrupted. Whether a trial is offered, and its length, is set on the plan.
If billing lapses#
If a subscription lapses (for example, a payment fails and isn't resolved), the organization can enter a billing-locked state that restricts access until it's sorted out. Update your payment method from the billing page to restore access. Your data is never deleted because of a billing lapse — it's preserved while you resolve the issue.
Coupons and promotions#
If your organization was given a promotion code, you can apply it during checkout to receive the associated discount. Only one code applies per checkout.
Make sure the account owner is someone who will see billing notices, and keep your payment method current — the billing-locked state is easy to avoid and easy to exit, but it does restrict the organization until resolved.