These Terms of Service (“Terms”) govern your access to and use of the AspirePro platform and the aspirepro.io website (together, the “Services”), provided by AspirePro LLC (“AspirePro LLC”, “we”, “us”). By using the Services, you agree to these Terms.
1. Agreement to terms#
These Terms are a binding agreement between you and AspirePro LLC, a Minnesota limited liability company. By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” and “Customer” refer to that organization. You must be at least 18 years old (or the age of majority where you live) to use the Services. If you do not agree to these Terms, do not use the Services.
2. Accounts & organizations#
To use most features you must create an organization and one or more user accounts. You are responsible for the accuracy of your account information, for maintaining the confidentiality of your credentials, and for all activity that occurs under your accounts. Notify us promptly at support@aspirepro.io of any unauthorized use. Administrators of an organization are responsible for managing their users, roles, permissions, and any client-portal access they grant.
3. Subscriptions, trials & billing#
- Plans and seats. Paid Services are offered on a per-seat subscription basis. You pay for each active seat according to the plan you select; seat counts are metered automatically as users are added, deactivated, or removed.
- Free trials. We may offer a free trial. At the end of the trial, unless you cancel, your subscription continues on the selected plan and you will be charged using the payment method on file. If no payment method has been provided by the end of the trial, the subscription will not continue.
- Charges and changes. Fees recur on the billing cycle you select (monthly or annual). Upgrades, downgrades, and seat changes take effect as described in the app, with prorated adjustments where applicable.
- Taxes. Fees are exclusive of taxes, which will be added where required.
- Cancellation and refunds. You may cancel at any time; cancellation takes effect at the end of the current billing period. Except as described in our Refund & Cancellation Policy (including a 30-day money-back guarantee on your first annual payment) or where required by law, fees are non-refundable.
- Non-payment. If a payment fails, we will notify you and retry. If the balance remains unresolved after a grace period, we may suspend access until it is resolved. Suspension limits access; it does not delete your data.
4. Your content & data#
You retain all rights to the content and data you submit to the Services (“Customer Content”). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Content solely to provide and support the Services. You are responsible for your Customer Content, including having the necessary rights and lawful basis to submit it (including personal information about your own clients and contacts) and ensuring it complies with applicable law and these Terms. Our standard Data Processing Addendum applies to personal data we process on your behalf; contact us for a countersigned copy.
5. Acceptable use & customer responsibilities#
You agree not to, and not to permit others to:
- Use the Services in violation of any law or third-party rights;
- Upload malware or attempt to gain unauthorized access to the Services or other accounts;
- Interfere with or disrupt the integrity or performance of the Services;
- Reverse engineer, resell, or provide the Services to third parties except as permitted;
- Use the Services to send spam or unlawful, harassing, or infringing content;
- Use data received through connected third-party services (such as Google or Microsoft accounts) in any way that violates that provider’s terms or policies.
You are also responsible for: securing your own devices and networks; the acts and omissions of your users and client-portal users; and providing any notices and obtaining any consents required by law for the data and communications you bring into the Services.
6. Meeting recordings#
The Notetaker module integrates with a meeting-recording service that your organization chooses and connects (AspirePro does not supply the recording bot itself), joining meetings from a connected calendar to record, transcribe, and summarize them. Laws on recording conversations vary by jurisdiction, and some require the consent of every participant. You are solely responsible for complying with all applicable recording and wiretap laws — including providing any required notices to, and obtaining any required consents from, meeting participants before recording. We may make the bot visually identifiable in meetings, but that does not satisfy your notice and consent obligations on its own.
7. AI features#
The Services include AI-powered features, such as the Prox assistant and meeting summaries. AI outputs are generated automatically and may be inaccurate, incomplete, or misleading; they are provided for convenience and are not professional, legal, financial, or tax advice. You are responsible for reviewing AI outputs before relying on them, and for actions you direct or confirm the assistant to take in your organization. AI features operate within your organization’s permission model, and we do not use your Customer Content to train AI models. The same permission model applies to AI tools your organization connects through the built-in MCP server; your relationship with that AI provider is governed by your agreement with them (see Third-party services).
8. Intellectual property & feedback#
The Services, including all software, design, and content we provide (excluding Customer Content), are owned by AspirePro LLC and its licensors and are protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or branding. We welcome feedback, and you agree we may use feedback you provide without restriction or obligation to you.
9. Copyright complaints#
If you believe content on the Services infringes your copyright, notify us at support@aspirepro.io with: your contact information, a description of the copyrighted work and of the allegedly infringing material (including its location), a statement that you have a good-faith belief the use is unauthorized, a statement under penalty of perjury that your notice is accurate and you are authorized to act, and your physical or electronic signature. We may remove or disable access to allegedly infringing material and may terminate repeat infringers’ access.
10. Third-party services#
The Services integrate with optional third-party products (for example calendar, email, accounting, payment, and CRM providers). Your use of those products is governed by their own terms and privacy policies, and we are not responsible for third-party services. Enabling an integration authorizes the exchange of data between the Services and that third party at your direction, and you may disconnect it at any time.
11. Beta features#
We may offer features identified as alpha, beta, preview, or early access. Beta features are provided as-is, may change or be discontinued at any time without notice, may be subject to additional terms, and are excluded from any performance commitments in these Terms.
12. Service availability & changes#
We work to keep the Services available and reliable, but we do not guarantee uninterrupted access. We may modify, add, or discontinue features from time to time. Where a change materially reduces the core functionality of a paid plan, we will use reasonable efforts to provide advance notice. Support is provided by email at support@aspirepro.io.
13. Confidentiality#
Each party may receive non-public information from the other in connection with the Services (“Confidential Information” — for you, this includes Customer Content; for us, non-public product and security information). The receiving party will use the disclosing party’s Confidential Information only as needed to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to employees and contractors bound by comparable obligations, or where disclosure is required by law (with notice to the other party where lawful).
14. Disclaimers#
The Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free or uninterrupted, or that outputs — including those generated by AI features — will be accurate or complete. Some jurisdictions do not allow certain warranty disclaimers, so parts of this section may not apply to you.
15. Limitation of liability#
To the maximum extent permitted by law: (a) neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, even if advised of the possibility; and (b) our total aggregate liability arising out of or relating to the Services will not exceed the greater of (i) the amounts you paid to us for the Services in the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred U.S. dollars ($100). These limits do not apply to your payment obligations, your indemnification obligations, or either party’s liability that cannot be limited under applicable law.
16. Indemnification#
You agree to defend, indemnify, and hold harmless AspirePro LLC and its members, officers, employees, and agents from any claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your Customer Content, your use of the Services, your violation of these Terms or applicable law (including recording and data-protection laws), or your violation of any third party’s rights.
17. Term, suspension & termination#
These Terms apply for as long as you use the Services. You may stop using the Services and close your organization at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or use the Services in a way that risks harm to us or others; where practicable, we will notify you and give you an opportunity to cure first.
Upon termination, your right to use the Services ends. If you request it in writing within thirty (30) days after termination, we will make a reasonable export of your Customer Content available in a commonly used format; after that, we may delete Customer Content as described in our Privacy Policy. Sections that by their nature should survive termination will survive, including ownership, confidentiality, disclaimers, limitations of liability, indemnification, and governing law.
18. Publicity#
We may identify you as a customer and use your name and logo in our customer lists and marketing materials. You may opt out at any time by emailing support@aspirepro.io.
19. Export controls & sanctions#
You represent that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list. You agree to comply with all applicable export control and sanctions laws in your use of the Services.
20. Force majeure#
Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, governmental action, internet or utility failures, or failures of third-party providers.
21. Governing law & disputes#
Before filing a claim, you agree to first contact us at support@aspirepro.io and give us thirty (30) days to work with you in good faith to resolve the dispute informally.
These Terms are governed by the laws of the State of Minnesota, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Minnesota will have exclusive jurisdiction over any dispute arising out of these Terms or the Services, and each party consents to their jurisdiction and venue, except that either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information. To the extent permitted by law, each party waives its right to a trial by jury.
22. General terms#
- Entire agreement. These Terms (together with the Privacy Policy and any order or addendum we agree to in writing) are the entire agreement between you and AspirePro LLC regarding the Services and supersede any prior agreements on the subject. If we sign a separate written agreement with your organization, that agreement controls where it conflicts with these Terms.
- Assignment. You may not assign these Terms without our prior written consent (not to be unreasonably withheld); we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
- Notices. We may provide notices by email to an organization owner or administrator, or within the Services; notices to us must be sent to support@aspirepro.io.
- Severability & waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the rest remains in effect. A failure to enforce a provision is not a waiver of it.
- No third-party beneficiaries. These Terms create no rights in anyone other than the parties.
- Independent contractors. Nothing in these Terms creates a partnership, joint venture, or agency relationship.
23. Changes to these terms#
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice (such as an email to organization owners or an in-app notice). Changes apply prospectively; your continued use of the Services after an update means you accept the revised Terms.
24. Contact us#
AspirePro LLC — questions about these Terms? Contact us at support@aspirepro.io.