Service Desk

Run support on one queue — boards, email-to-ticket, SLAs, time tracking, and automations — so every request gets tracked and answered.

Handle a request end to end — the conversation, tasks, time, scheduling, attachments, survey, and audit, with status, priority, and assignee always at hand.

Shape the ticket queue to how you work — filter, choose columns, save views, switch boards, and act on many tickets at once.

A board is a queue you configure end to end — its taxonomy, mailbox, customer emails, survey, SLAs, time tracking, and access.

Turn a board into a shared inbox — email in becomes tickets, replies thread onto the right ticket, and every message goes out as the board.

Set response and resolution targets, send timely customer emails automatically, and build rules that act on tickets when things happen.

Schedule tickets that create themselves on a cadence — for recurring maintenance, check-ins, and routine work you don't want to forget.

Ask customers how you did when a ticket wraps up, measure CSAT, and route happy customers to public reviews and unhappy ones to a quick apology.

A safety net for inbound mail — messages that couldn't be turned into tickets land here so you can retry, dismiss, or delete them.

The organization-level service-desk settings — reusable email templates and the workflow rules that automate your boards.