This policy explains how refunds, credits, and cancellation work for AspirePro subscriptions, provided by AspirePro LLC. It supplements our Terms of Service — if the two ever conflict, this policy governs refunds.
1. Overview#
We keep this simple and fair: a full-featured free trial to evaluate AspirePro before paying, a 30-day money-back guarantee on your first annual payment, automatic prorated credits when your team shrinks, and a full refund — always — for anything we billed in error.
2. Try before you buy#
Every paid plan starts with a free trial of the full platform, and no credit card is required to begin. The trial is your evaluation window: nothing is charged until it ends, and if you don’t add a payment method, the subscription simply doesn’t start. Because of this, we don’t offer refunds for “didn’t try it” on monthly plans — the trial exists so you never have to pay to find out.
3. Monthly plans#
Monthly subscription fees are non-refundable once a billing period has started, except as described in this policy or where required by law. You can cancel at any time; you keep full access through the end of the period you’ve paid for, and you simply aren’t billed again.
4. Annual plans — 30-day guarantee#
Annual plans carry a 30-day money-back guarantee on your first annual payment — whether that’s a brand-new annual subscription or your first switch from monthly to annual billing. If AspirePro isn’t working out, tell us within 30 days of that charge and we’ll refund it in full, no questions asked.
After the 30-day window (you can see your renewal date any time in your billing settings), annual fees are non-refundable and cancellation takes effect at the end of the paid year. We don’t prorate refunds for the unused portion of an annual term, except where required by law.
5. Seat changes & proration#
AspirePro bills per active seat, and seats follow your team automatically:
- Adding a user adds a seat, prorated for the remainder of the current billing period — you never pay a full period for a partial one.
- Deactivating or removing a user frees their seat immediately and the unused time is credited pro-rata against your next invoice. You don’t need to ask for this — it’s automatic.
Seat credits are applied to future invoices rather than returned to your card, which is the standard way subscription proration works.
6. Upgrades, downgrades & interval changes#
Plan changes (including switching between monthly and annual billing) take effect immediately and are prorated automatically: the unused portion of what you already paid is credited, and the new price applies from the moment of the change. Downgrading mid-period produces a credit against future invoices, not a cash refund.
7. Billing errors & duplicate charges#
If we ever charge you incorrectly — a duplicate charge, a charge after a confirmed cancellation, a wrong amount, or any other billing error — we will refund it in full to your original payment method, promptly and without argument. This applies regardless of plan or billing interval, with no time limit beyond what payment networks allow.
8. Cancellation#
The account owner can cancel at any time, self-serve, from System Settings → Billing & Plans → Manage billing — no email required, no retention hoops. Cancellation stops future charges and takes effect at the end of the current billing period; you keep full access until then. Your organization and data are not deleted by cancellation (see our Terms of Service for data retention and export).
9. Your statutory rights#
Nothing in this policy limits any non-waivable rights you have under applicable law, including consumer cooling-off or withdrawal rights in some jurisdictions. Where such rights apply, we honor them.
10. How to request a refund#
Email support@aspirepro.io from an email address on your account, with your organization address (for example, yourcompany.aspirepro.io). We respond within 2 business days and issue approved refunds to the original payment method; depending on your bank, the funds typically appear within 5–10 business days.
11. Changes to this policy#
If we change this policy, we’ll update the date at the top of this page. Changes apply prospectively — the policy in effect when you were charged governs that charge.
12. Contact us#
Questions about billing or this policy: support@aspirepro.io.